ABOUT US

NETX Chicago, Inc. was formed in 2003 with one thing in mind: Providing high quality network and desktop support to the average business owner.

Previously our services had been provided under the corporate umbrella of our partner firm, ERP Software Solutions, LLC. While ERP focused on clients such as Deloitte Touche Tohmatsu, Baxter Healthcare, Boeing, Northrup Grumman and the Chicago Tribune, we felt the need to develop a lower cost approach specifically tailored to the needs of small business. To accomplish our goal, we leveraged the knowledge we gained from working with large corporate clients, and have applied it towards businesses with fewer than 300 PC's.

We have invested heavily in technology, but only after significant research dictated that our purchases would provide the highest level of quality at the most reasonable price to you, our customers.

Our approach is simple and straight forward.
We provide network/desktop support and maintenance for your company from our centralized location.

Most of our work is performed remotely saving you time and money. We work with all versions of Windows Servers, Switches, Routers and Wireless LANs, IP Telephony, and primarily Windows based desktops.

We currently support client desktop and server needs in our client facilities throughout Illinois including:

Chicago • Downers Grove • Wheaton • Northbrook • Palatine • Arlington Heights • Buffalo Grove • Glen View • Naperville • Marionette Park • Burr Ridge • Schaumburg • Park Ridge • Rolling Meadows • Joliet

Nationally we are currently supporting desktops and servers in:

Colorado • Michigan • California • New Jersey • Alabama • Ohio • New York • Arkansas • Hawaii Missouri • Nevada •Georgia • Illinois • Oklahoma

Our national clients have generally used us for support and trouble shooting tasks at their remote locations including:

• Server and network monitoring
• Server maintenance
• Desktop maintenance
• Printer installation
• Email troubleshooting
• Internet troubleshooting
• Network connectivity
• MS Office products Q and A
• Third party CRM databases
• Virus removal
• Data recovery
• New user installations

Additionally, over the last year we have:

• Completed seamless upgrades from NT 4.0 to Win 2003 production environments
• Upgraded Exchange 5.5 to Exchange 2003
• Performed Data Migration from various DB structures
• Performed Server Consolidations
• Completed Hardware Upgrades across our client’s enterprises
• Monitored and manage remote national sites to eliminate the need for remediation
• Provided counsel on a variety of IT projects
• Developed Secured Web sites for field reps to access and record proprietary information
• Implemented and managed SQL Server DB’s
• Managed VPN and WAN connections between remote offices for clients such as Cingular, Sprint and Nextel
• Performed Server management (active directory, group policies, scripting, etc, on Win 2000 and 2003)
• Managed and implemented Data backup / DR Procedures
• Managed a variety of Firewalls
• Performed DNS management
• Managed Virtual Server and workstation environments
• Implemented Wireless LAN environments and PTP Wireless connections
• Implemented and Maintained Secure working environments across all platforms
• Provided Email and Web Hosting services
• Coordinated upgrades and changes to ISP connectivity
• Provided FTE Placement services

Every task we perform is tracked via our web based ticket system.

As our client you will always be able to see how quickly we responded to your issues, what we have been doing and how we have added value as your partner. If your team members call for support we will log the call and start work only if we receive your approval if that is the approach you wish. In most cases, we are instructed to get the job done.

Our remote work can usually be performed in minutes at a rate of $1 per minute, after your initial monthly free minutes have been utilized. This approach saves our clients tens of thousands of dollars annually. It is not uncommon for a support call to cost less then $10.

Since March 1, 2006:

• 38% have been solved in less than 15 minutes
• 54% of all of our support calls have been solved in less than 30 minutes.

Perhaps that is why NETX has never lost a client since inception and why our client base has doubled year over year.

Here is a small sampling of the type of support calls we have received and solved in the last month:

Email setup
New NJ/NY user
SCAN Colorado page update
Outlook Issues
Mail Lists

Change User Password
Company Calendar
Internet connection issue
RCR 8150 printer not working
No Access to E-Mail

FTP site new user
Re-Set Password
WAM IP Phone Install
Photo Editing in Word
Acrobat edit

Laptop not able to connect to ...
How to check VM on IP Phone
PC Law error &
Map Z Drive
Set up DNS

Printer Issue
Voice Mail Access
Barracuda SPAM filter question
FTP Site Questions
Set up Oracle and fix printer

Backup old ADP Database
Print Server Not Working
IIS issues
Computer Speakers??
Wireless Network

Front Page/E-Mail
CNC Machine Not Responding
Outlook Signature Set Up
Virus Cleanup
Joliet Firewall unresponsive

She can't login to her computer
Wireless Router Issues
PDA Mail Setup
E-Mail Forwarding Stop
Software installation

Exchange settings
Remove Expired Norton & Install new
PDFs
Wireless Network Installation
Printing through PCAnywhere

New user set up
VPN from home
E-Mail Attachment Issue
Printer set up on Laptop
Laptop Wireless Config

While project work may be quoted at a slightly higher rate, depending upon the skill sets required, we are confident we will save you money over traditional consulting or network management rates.

We feel strongly that our services provide our client with the most cost effective way to manage and maintain their IT infrastructures.

If you would like to contact our customers we would be more than happy to provide you a list of references.

For a second opinion CONTACT US!!!!!



......


	NETX Chicago, Inc. was formed in 2003 with one thing in mind: Providing high quality network and desktop support to the average business owner. Previously our services had been provided under the corporate umbrella of our partner firm, ERP Software Solutions, LLC. While ERP focused on clients such as Deloitte Touche Tohmatsu, Baxter Healthcare, Boeing, Northrup Grumman and the Chicago Tribune, we felt the need to develop a lower cost approach specifically tailored to the needs of small business. To accomplish our goal, we leveraged the knowledge we gained from working with large corporate clients, and have applied it towards businesses with fewer than 300 PC's. We have invested heavily in technology, but only after significant research dictated that our purchases would provide the highest level of quality at the most reasonable price to you, our customers. Our approach is simple and straight forward. We provide network/desktop support and maintenance for your company from our centralized location. Most of our work is performed remotely saving you time and money. We work with all versions of Windows Servers, Switches, Routers and Wireless LANs, IP Telephony, and primarily Windows based desktops. We currently support client desktop and server needs in our client facilities throughout Illinois including: Chicago • Downers Grove • Wheaton • Northbrook • Palatine • Arlington Heights • Buffalo Grove • Glen View • Naperville • Marionette Park • Burr Ridge • Schaumburg • Park Ridge • Rolling Meadows • Joliet Nationally we are currently supporting desktops and servers in: Colorado • Michigan • California • New Jersey • Alabama • Ohio • New York • Arkansas • Hawaii Missouri • Nevada •Georgia • Illinois • Oklahoma Our national clients have generally used us for support and trouble shooting tasks at their remote locations including: • Server and network monitoring • Server maintenance • Desktop maintenance • Printer installation • Email troubleshooting • Internet troubleshooting • Network connectivity • MS Office products Q and A • Third party CRM databases • Virus removal • Data recovery • New user installations Additionally, over the last year we have: • Completed seamless upgrades from NT 4.0 to Win 2003 production environments • Upgraded Exchange 5.5 to Exchange 2003 • Performed Data Migration from various DB structures • Performed Server Consolidations • Completed Hardware Upgrades across our client’s enterprises • Monitored and manage remote national sites to eliminate the need for remediation • Provided counsel on a variety of IT projects • Developed Secured Web sites for field reps to access and record proprietary information • Implemented and managed SQL Server DB’s • Managed VPN and WAN connections between remote offices for clients such as Cingular, Sprint and Nextel • Performed Server management (active directory, group policies, scripting, etc, on Win 2000 and 2003) • Managed and implemented Data backup / DR Procedures • Managed a variety of Firewalls • Performed DNS management • Managed Virtual Server and workstation environments • Implemented Wireless LAN environments and PTP Wireless connections • Implemented and Maintained Secure working environments across all platforms • Provided Email and Web Hosting services • Coordinated upgrades and changes to ISP connectivity • Provided FTE Placement services Every task we perform is tracked via our web based ticket system. As our client you will always be able to see how quickly we responded to your issues, what we have been doing and how we have added value as your partner. If your team members call for support we will log the call and start work only if we receive your approval if that is the approach you wish. In most cases, we are instructed to get the job done. Our remote work can usually be performed in minutes at a rate of $1 per minute, after your initial monthly free minutes have been utilized. This approach saves our clients tens of thousands of dollars annually. It is not uncommon for a support call to cost less then $10. Since March 1, 2006: • 38% have been solved in less than 15 minutes • 54% of all of our support calls have been solved in less than 30 minutes. Perhaps that is why NETX has never lost a client since inception and why our client base has doubled year over year. Here is a small sampling of the type of support calls we have received and solved in the last month: Email setup New NJ/NY user SCAN Colorado page update Outlook Issues Mail Lists Change User Password Company Calendar Internet connection issue RCR 8150 printer not working No Access to E-Mail FTP site new user Re-Set Password WAM IP Phone Install Photo Editing in Word Acrobat edit Laptop not able to connect to ... How to check VM on IP Phone PC Law error & Map Z Drive Set up DNS Printer Issue Voice Mail Access Barracuda SPAM filter question FTP Site Questions Set up Oracle and fix printer Backup old ADP Database Print Server Not Working IIS issues Computer Speakers?? Wireless Network Front Page/E-Mail CNC Machine Not Responding Outlook Signature Set Up Virus Cleanup Joliet Firewall unresponsive She can't login to her computer Wireless Router Issues PDA Mail Setup E-Mail Forwarding Stop Software installation Exchange settings Remove Expired Norton & Install new PDFs Wireless Network Installation Printing through PCAnywhere New user set up VPN from home E-Mail Attachment Issue Printer set up on Laptop Laptop Wireless Config While project work may be quoted at a slightly higher rate, depending upon the skill sets required, we are confident we will save you money over traditional consulting or network management rates. We feel strongly that our services provide our client with the most cost effective way to manage and maintain their IT infrastructures. If you would like to contact our customers we would be more than happy to provide you a list of references. For a second opinion CONTACT US!!!!!