SERVICES

Network Support
We specialize in the communication between the devices connected to your network. Whether it’s your local area network (LAN) or wide area network (WAN), we can help you get connected to the resources you need in order for you to be productive in your environment.
If you are experiencing issues such as slow connectivity, dropped connections or lack of communication between devices and resources, we can help.
We are experienced in trouble shooting, solving and planning for secure and efficient throughput of your data.
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Desktop Support
In addition to the above, you will have access to a 24/7 help desk.
Typically we resolve issues ranging from applications such as Microsoft Office, Adobe products, 3rd party printing software, accounting software, VPN Client software and client/server database products to name a few.
With your permission, providing you have an internet connection faster than dial-up, we can connect to your computer from a remote location and help solve the any number of issues you may be experiencing. ____________________________________________________________________________________

Server/Network Monitoring.
We monitor networks and mission critical devices attached to them. We routinely review the various event logs to determine the health and stability of your environment.
Should a server go off line at any point in time, we are alerted to the fact using paging and emailing technology and are able to react in a timely manor minimizing your down time and your loss of productivity. ____________________________________________________________________________________

Preventative Maintenance
Technology we work with on a day to day basis will always need maintenance in order to keep your data flowing smoothly, reliably and securely. The following is a list of some of the tasks we take care of behind the scenes: .....___________________________________________________________________________________
• Microsoft security patches and OS service packs
• Cleaning of temporary files that build up in your system and slow your machine down
• Defragging of hard drives
• Anti virus updates to make sure you are secure against the latest threats
____________________________________________________________________________________

Web + Email Hosting
In choosing our hosting solutions you will feel secure in the knowledge that we provide a complete package of support and hosting to ensure the greatest availability of your web site and email services.
Many other companies provide the hosting services but are unable to help you when your email client is the issue.
We are concerned about getting your e-mail delivered to you! ____________________________________________________________________________________

Upgrades
................................ ________________New software on the horizon? _________________________________________________
You can either install the product and hope for the best…
or make sure the upgrade is planned and implemented correctly.

Our upgrade projects have included, but are not limited to:

• Microsoft NT 4.0 through Windows Server 2003 R2
• Microsoft Windows ’98 through Windows XP
• Microsoft Exchange server 5.5 through 2003
• Microsoft SQL Server 2000 through 2005
• PeopleSoft
• SAP
• HIPAA Solutions
• QuickBooks
• Manufacturing software packages
• Firmware
• Hardware ....__

_
Upgrades are supposed to be improvements to the existing software and hardware you are using, increasing productivity.
Working with all the major hardware and software vendors, we plan, document and implement our steps toward upgrading software in the most stable and secure fashion possible, minimizing your down time and ensuring a smooth, seamless transition. ____________________________________________________________________________________

IT Consulting Services

• Exchange Server
• Active Directory
• Manufacturing Packages
• HR / Payroll
• Web Hosting and Design
• Virus Remediation
• Intrusion Detection



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	Network Support We specialize in the communication between the devices connected to your network. Whether it’s your local area network (LAN) or wide area network (WAN), we can help you get connected to the resources you need in order for you to be productive in your environment. If you are experiencing issues such as slow connectivity, dropped connections or lack of communication between devices and resources, we can help. We are experienced in trouble shooting, solving and planning for secure and efficient throughput of your data. ____________________________________________________________________________________ Desktop Support In addition to the above, you will have access to a 24/7 help desk. Typically we resolve issues ranging from applications such as Microsoft Office, Adobe products, 3rd party printing software, accounting software, VPN Client software and client/server database products to name a few. With your permission, providing you have an internet connection faster than dial-up, we can connect to your computer from a remote location and help solve the any number of issues you may be experiencing. ____________________________________________________________________________________ *Server/Network Monitoring. We monitor networks and mission critical devices attached to them. We routinely review the various event logs to determine the health and stability of your environment. Should a server go off line at any point in time, we are alerted to the fact using paging and emailing technology and are able to react in a timely manor minimizing your down time and your loss of productivity. ____________________________________________________________________________________ Preventative Maintenance* Technology we work with on a day to day basis will always need maintenance in order to keep your data flowing smoothly, reliably and securely. The following is a list of some of the tasks we take care of behind the scenes: .....___________________________________________________________________________________ • Microsoft security patches and OS service packs • Cleaning of temporary files that build up in your system and slow your machine down • Defragging of hard drives • Anti virus updates to make sure you are secure against the latest threats ____________________________________________________________________________________ *Web + Email Hosting* In choosing our hosting solutions you will feel secure in the knowledge that we provide a complete package of support and hosting to ensure the greatest availability of your web site and email services. Many other companies provide the hosting services but are unable to help you when your email client is the issue. We are concerned about getting your e-mail delivered to you! ____________________________________________________________________________________ Upgrades ................................ ________________New software on the horizon? _________________________________________________ You can either install the product and hope for the best… or make sure the upgrade is planned and implemented correctly. Our upgrade projects have included, but are not limited to: • Microsoft NT 4.0 through Windows Server 2003 R2 • Microsoft Windows ’98 through Windows XP • Microsoft Exchange server 5.5 through 2003 • Microsoft SQL Server 2000 through 2005 • PeopleSoft • SAP • HIPAA Solutions • QuickBooks • Manufacturing software packages • Firmware • Hardware ....__ _ Upgrades are supposed to be improvements to the existing software and hardware you are using, increasing productivity. Working with all the major hardware and software vendors, we plan, document and implement our steps toward upgrading software in the most stable and secure fashion possible, minimizing your down time and ensuring a smooth, seamless transition. ____________________________________________________________________________________ *IT Consulting Services* • Exchange Server • Active Directory • Manufacturing Packages • HR / Payroll • Web Hosting and Design • Virus Remediation • Intrusion Detection