NETX CHICAGO

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The Average Cost And Duration Of Unplanned Downtime

The following survey was recently done by GlobalContinuity.com. Their members were asked three questions:

Q1. How often unplanned downtime occurs for their most critical NT-based system?

A. Out of 147 respondents 49 percent experienced unplanned downtime to their most critical NT system at least once per month. Of these, 31 percent said that downtime occurred once a month on average, 14.3 percent experienced downtime once a week and an unlucky 3.4 percent saw daily downtime. A further 33 percent of the respondents experienced downtime once a quarter.

Q2. On average, how long each unplanned downtime event lasts?

A. The majority (87 percent) of incidents were resolved within six hours, with 25 percent reporting that systems were operable again after less than an hour and 34 percent up and running within two hours.

Q3. What unplanned downtime for this system costs per hour?

A. For comparative purposes we asked respondents to report the average hourly cost of downtime to their organization in US dollars. The survey found that for 22 percent of respondents downtime costs less than $1000 per hour; for 36 percent it costs between $1000 and $5000; 18 percent reported that it costs between $5000 and $10000 and for 13 percent downtime costs more than $10,000 per hour.

It is interesting to see that the Numbers 1 and 2 Best Selling tools are both in the High Availability Tools category:



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	Ouch that hurts. ... .. The Average Cost And Duration Of Unplanned Downtime The following survey was recently done by GlobalContinuity.com. Their members were asked three questions: Q1. How often unplanned downtime occurs for their most critical NT-based system? A. Out of 147 respondents 49 percent experienced unplanned downtime to their most critical NT system at least once per month. Of these, 31 percent said that downtime occurred once a month on average, 14.3 percent experienced downtime once a week and an unlucky 3.4 percent saw daily downtime. A further 33 percent of the respondents experienced downtime once a quarter. Q2. On average, how long each unplanned downtime event lasts? A. The majority (87 percent) of incidents were resolved within six hours, with 25 percent reporting that systems were operable again after less than an hour and 34 percent up and running within two hours. Q3. What unplanned downtime for this system costs per hour? A. For comparative purposes we asked respondents to report the average hourly cost of downtime to their organization in US dollars. The survey found that for 22 percent of respondents downtime costs less than $1000 per hour; for 36 percent it costs between $1000 and $5000; 18 percent reported that it costs between $5000 and $10000 and for 13 percent downtime costs more than $10,000 per hour. It is interesting to see that the Numbers 1 and 2 Best Selling tools are both in the High Availability Tools category: